How Can We Help Today?
Owned and operated by Haven Outdoor Innovations, our team is ready to help with any question about your outdoor living space.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time runs 5 to 8 business days. Larger items such as pergolas, outdoor kitchens, and firepits may have specific shipping timelines noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can also log into your account on our site to view your order status at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model or size?
Exchanges are handled on a case-by-case basis depending on the product category. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I know which pergola or outdoor kitchen is right for my space?
Each product page includes detailed dimensions, material specs, and recommended space requirements. If you need additional guidance, our team can help you compare options based on your patio or deck layout.
Are your robotic mowers compatible with different yard sizes?
We carry robotic lawn mowers designed for a range of yard sizes. Check the coverage area listed on each product page, and feel free to contact us if you need help matching a mower to your lawn.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
Our team aims to reply to every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
If a product is not the right fit for your outdoor space, our return policy has you covered.
